FAQs
How do I win free tickets to the 2013 Turkish Airlines Euroleague Final Four?
Entry is simple. If you are an active subscriber to Euroleague.TV or Live Global Basketball pass as at midnight on April 25,2013, you will automatically be entered to win.
How many times can I enter the Contest?
Only one entry per subscriber.
I am not 18 years old. Can I enter the Contest?
Any individual entering to win must be 18 years of age at the time of entry.
When does the Contest end and how do I know that date?
The Contest will end on midnight April 25, 2013.
How are the winners selected?
The winner is randomly selected shortly after the guaranteed end date of the Contest.
How are winners notified?
We will notify the winners by email within seven (7) days of the end of the Contest.
Will it cost me anything to receive my prize?
No, the prize must be collected at The O2 Arena box-office. We will never ask you to send money to claim your prize.
How long is the prize valid?
The tickets will be valid between May 10 &12th, 2013 and will allow you entry to all four games occurring on May 10 & 12th, 2013.
For more information regarding Contest rules, please see our Contest Terms & Conditions.
The promoter is PERFORM MEDIA SERVICES, LTD., Sussex House, Plane Tree Crescent, Feltham, TW13 7HE. UK Company Number: 6324278. All other expenses such as flights and hotels are not included
Back to topWhat are the system requirements to watch EUROLEAGUE?
It is recommended you have the following installed on your PC or Mac to access EUROLEAGUE.TV
FLASH
• Flash Player 10 - 10,0,32,18
BROWSERS
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• Firefox 3.0.4
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• Opera 9.6.4
• Google Chrome 3.0.195.21
OPERATING SYSTEM
• Windows: XP, Vista or Windows 7*
• Apple Macintosh: Leopard (10.5) or Snow Leopard (10.6)
* Please be advised that Windows 7 (64 bit) is not supported due to Adobe not developing a 64 bit Flash Player at this time. If you have Windows 7 64 bit then please ensure that you are using a 32 bit browser such as Firefox or Google Chrome.
Back to topWhen I access the site, I am repeatedly told to enable cookies
Internet Explorer 7
1. Start Internet Explorer.
2. Select the Tools menu and then Internet Options.
3. In the next window select the Privacy tab at the top of the screen.
4. Click on the Default button at the bottom right of this section.
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Internet Explorer 8
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6. Stop all instances of Internet Explorer to ensure settings are applied properly.
Google Chrome
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Safari
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Firefox
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Opera
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8. Close all instances of Opera to ensure the settings have applied properly
It is also possible that this problem has been caused by a firewall on your machine blocking cookies externally to Internet Explorer. If this is the case you will need to amend your firewall to allow our cookies
What countries is the service available in?
Euroleague TV is available worldwide. Geo-restrictions vary per live game and are listed clearly against each game in the schedules. Please see http://www.euroleague.tv/schedule
Euroleague TV reserve the right to delay access to video on demand content.
*All other games without geoblocking.
Back to topThe webpage does not appear to be updated?
To clear the cache, please follow the instructions below depending on your web browser (If you are not sure what browser you are using, select 'Help' or 'About' from your menu bar):
IE7 (Internet Explorer 7)
• Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
• Now click on Tools>Internet Options> On the Security tab set the level to Medium. Then on the Privacy tab set the Privacy level to Medium-High.
• Now click on Tools>Pop Up blocker and ensure that the pop up blocker is turned off.
• Delete any shortcuts to the website in "favourites" and "bookmarks"
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IE8 (Internet Explorer 8)
• Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
• Now click on Tools>Internet Options> Under the Browsing History heading please select 'Delete'
• Please ensure that the Cookies, Temporary Internet Folders and History boxes are checked.
• Now click on Tools>Pop Up blocker and ensure that the pop up blocker is turned off.
• Delete any shortcuts to the website in "favourites" and "bookmarks"
• The above should clear any corruption and force your computer to download new cookies from the site.
Safari
• Press Ctrl, Alt and E at the same time and this will ask you whether you wish to empty the cache - select 'Empty'
• Delete any shortcuts to the website in "favourites" and "bookmarks"
Opera
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• Select Cookies
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• Delete any shortcuts to the website in "favourites" and "bookmarks"
Chrome
• Click on the spanner - top right corner
• Select Clear Browsing Data from the drop down box
• Ensure that Empty the Cache and Delete Cookies are checked
• Select Everything from the drop down box
• Click the 'Clear Browsing Data button
• Delete any shortcuts to the website in "favourites" and "bookmarks"
Firefox
• Click the following link:Click here
• Delete any shortcuts to the website in "favourites" and "bookmarks"
What speed setting should I use for live content?
Euroleague TV features adaptive streaming, which automatically assesses the quality of your internet connection and adjusts the quality of the stream sent to the live player accordingly. As and when your connection speed lowers, the live player detects this and reduces the quality of the feed to ensure your viewing is not interrupted.
If this regularly affects the quality of your feed, you can choose to maunally override adaptive streaming and select your preferred viewing speed. This is managed within the live player. Simply click on the 'Speed' icon within the user controls and manually select a lower speed. We recommend testing various speeds to find one best suited to your connection and device.
If you experience issues with streaming quality, please contact our Customer Services team via the Live Chat service on site or by email at customerservices@performgroup.com
Our Customer Services staff will aspire to improve your experience as soon as possible.
Back to topWhat Is Streaming?
Streaming allows you to play a program straight from EUROLEAGUE, without you having to download the program to your hard drive first.
Simply choose a program and Click to Play. Don't forget that you have to be online for the entire length of the program to play it.
To use streaming on your computer you need to install Flash, a program which Adobe provides a version of for Windows, Macintosh and Linux.
Click hereto get the latest version for your computer.
This link will take you to a website outside EUROLEAGUE. We are not responsible for content or software downloaded from external sites.
This streaming technology is similar to that used by other popular video sites, such as YouTube and Google Video.
Back to topWhy can’t I get a full screen on my player?
Only the latest version of Flash, which Adobe provides for Windows, Macintosh and Linux, supports this.
Click hereto get the latest version for your computer.
This link will take you to a website outside EUROLEAGUE.TV and we are not responsible for content or software downloaded from external sites.
If you still experience problems and only audio is heard in full screen, check your computer's video acceleration settings.
Right-click (Windows) or Control-click (Mac) in the Click to Play window and select Settings, the first tab shown is for Display.
Remove the tick from the box next to Enable hardware acceleration.
Back to topMy picture is breaking up, what can I do?
Euroleague TV features adaptive streaming, which automatically assesses the quality of your internet connection and adjusts the quality of the stream sent to the live player accordingly. As and when your connection speed lowers, the live player detects this and reduces the quality of the feed to ensure your viewing is not interrupted.
If this regularly affects the quality of your feed, you can choose to maunally override adaptive streaming and select your preferred viewing speed. This is managed within the live player. Simply click on the 'Speed' icon within the user controls and manually select a lower speed. We recommend testing various speeds to find one best suited to your connection and device.
If this doesn't work, there are several further steps that you may need to go through if you are having problems playing the content, so make sure you check all the following:
1) Enable JavaScript
If you are told to enable JavaScript for Click to Play streaming, please do the following:
Windows XP & Vista Users:
Internet Explorer
1. Go to Tools then Internet Options
2. Click on the Security tab
3. Click on Custom Level
4. Scroll down until you see a section labelled Scripting
Under Active Scripting, select Enable and click OK
Mozilla Firefox
1. Go to Tools then Options
2. Click on the Content tab
3. Make sure there is a tick in the box next to Enable JavaScript
4. Click OK
Apple Macintosh Users:
Safari
1. Go to Safari
2. Click on Preferences
3. Click on the Security tab
4. Make sure there is a tick in the box next to Enable JavaScript
5. Close Preferences
Mozilla Firefox
1. Go to Firefox
2. Click on Preferences
3. Click on the Content tab
4. Make sure there is a tick in the box next to Enable JavaScript
5. Close Preferences
2) Enable cookies
Internet Explorer
• Choose Tools, then Internet Options
• Click on the Privacy tab
• Click on the Advanced button
• Tick the override automatic cookie handling box
• Select Accept (or Prompt)
• Click the OK button
Mozilla Firefox
• Choose Tools from main menu, then Options
• Click on the Privacy tab
• Tick the Accept cookies from Site box
• Click the OK button
Safari
• Select Safari from main menu, then Preferences
• Click on the Security tab
• Select Always to Accept Cookies.
• Click the close button.
Find more about cookies from http://www.aboutcookies.org NB: This link will take you to a website outside EUROLEAGUE.TV and we are not responsible for content or software downloaded from external sites.
3) Security program settings
If you see a grey screen with no download button or error message displayed, it may be that your security program is blocking access as is not listed as a trusted site. Check your security program's settings to see how to do this.
4) Customer Services
If none of the above help improve your experience, please contact our Customer Services team via the Live Chat buttons around the site, or by email, customerservices@performgroup.com
Our staff will aspire to correct the issues you're experiencing as soon as possible.
Back to topHow do I update my personal details?
You can update your personal details by using the My Account section.
Log in as normal, click the My Account link displayed on the screen, and choose Update Personal Details' to update.
My Account also allows you to update your email address and/or password.
Back to topAre my personal details secure?
Please be assured that we have in place security measures to protect the confidentiality of your information.
Please refer to the Privacy Policy for more details.
Back to topPrivacy policy
Privacy
PRIVACY POLICY
Thank you for visiting WWW.EUROLEAGUE.TV, FIBATV.COM AND LIVEBASKETBALL.TV ("the Websites") powered by the Perform Group, www.performgroup.com
This Privacy Policy explains how Perform Media Services Limited ("Perform") together with other companies within the Perform Group(which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006) (the "Perform Group") and EuroLeague use information we collect about you and the choices you can make about the way your information is collected and used.
Unless separately defined herein, the defined terms in this Privacy Policy have the same meaning as in the Terms and Conditions which can be found at http://www.euroleague.tv/help/option/7880
By your use of the Website you consent to the terms and conditions of this Privacy Policy.
Additionally, the Website contains links to websites that are not operated by Perform Group. These third parties may collect data from you and share some of that data with us. Perform Group are careful when choosing their partners, sponsors, and affiliates, but Perform Group are not responsible for any misuse of personal information by such third parties.We recommend that you view the Privacy Policy posted on each Website that you use to confirm that the companies' policies are acceptable to you.
1. PERSONALLY IDENTIFIABLE INFORMATION AND HOW IT IS USED
When using the Services, we may ask you to provide all or some of the following information: your name, your address, your email address, banking details, your telephone number, and your age ("Personal Information"). We may also ask you to provide your thoughts or answer some questions about your favourite events, personalities, and other subjects of interest to sports fans.
In order to purchase any live events viewable on this Website, participate in any contest or message feature, download any content, take part in any other interactive feature of the Websites, or receive information from Perform Group, such as newsletters or email regarding upcoming the Services you must register and provide accurate information about yourself to the Websites, as the Services may not work properly without such information.
We may use the Personal Information you provide to us to do some or all of the following:
-provide you with personalised visits to our site;
-recommend goods, services or promotions which may be of interest to you (but only where you have requested us to do so);
-develop our offers and the layout of our site to ensure that our services are as useful and enjoyable as possible;
-contact you in order to conduct market research; and
-send out email alerts you may have signed up for.
Perform Group will not, however, sell or lease your Personal Information to third parties not associated with Perform Group, its partners, sponsors, and affiliates.
If you do not wish to receive marketing and promotional communications from us or our partners, sponsors, and affiliates, you can choose to opt-out when providing your Personal Information to Perform Group. You can also opt-out by updating your user profile on the Website.
Please note: If you do decide to opt-out of receiving information, Perform Group will be unable to keep you informed of any new products, services, or special offers that may interest you and will have an impact on our ability to inform you of any live events or important information as part of any subscription service you may have.
2. SECURITY
We understand that the security of your Personal Information is important to you.When handling Personal Information, security is paramount and we have in place a security policy which ensures that Personal Information is adequately protected.Your Personal Information is password protected, and any Personal Information you provide to Perform Group is protected from unauthorised disclosure by reasonable technological measures. Personal Information provided to Perform Group is not, however, transmitted via SSL encryption technology. We recommend that you do not divulge your password to anyone.
3. AGGREGATED INFORMATION
To evaluate the Websites and ensure that we are providing Content and Services of interest to you, we may collect and store statistical information regarding how you use the Websites, the name of your internet service provider, any websites that referred you to the Websites, and the time and date you view the Websites. We may also use Personal Information to develop demographic information regarding Website users. Such aggregated information will not identify you personally. We may share this aggregated, statistical information with our partners, sponsors, affiliates, and other third parties.
We may on occasion combine information we receive online with other records to enhance our ability to notify you of our products and services that we think will be of interest to you. If you do not want to receive these notifications please send an e-mail to customerservices@performgroup.com letting us know.
4. COOKIES
We use cookies in order to ensure the website functions properly and to improve your user experience. Cookies are usually a string of numbers and/or letters that a website transfers to your hard drive. The cookies enable the website to "remember" you, either for the duration of your visit (session cookies) or for repeat visits (persistent cookies). We recommend that you visit the websites www.allaboutcookies.org and www.cookiecentral.com if you would like in-depth information about cookies.
On this website, we use the following types of cookies:
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Strictly necessary cookies |
These cookies are essential to enable you to navigate around the site securely and to provide you with services you have specifically requested. For instance, they help ensure that payments are processed securely.
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Functionality cookies |
These cookies enhance the functionality of the website by storing your preferences. For instance, they can remember your name and location, if you provide this information.
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Performance cookies |
These cookies improve the performance of the website. For instance, they help pages load quicker.
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Online behavioural cookies |
These cookies store information about your behaviour online, such as your browsing history. For instance, they help us tailor the advertising we show to you to your interests.
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Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser's setting to prevent it from accepting cookies on your computer - go to www.cookiecentral.com for instructions on how to disable cookies. However, you may not be able to take full advantage of our site or use certain functions if you disable cookies.
If you register with us or if you continue to use our site, you agree to our use of cookies.
5. DISCLOSURE FOR LAW ENFORCEMENT PURPOSES
Perform Group reserve the right to access and disclose Personal Information to comply with applicable laws and lawful government requests, to operate its systems properly, or to protect itself or others. Perform Group may attempt to obtain the prior consent of the individual before disclosing the Personal Information, but it has no obligation to do so.
6. PARENTS & GUARDIANS
This Website is a general audience Website. We do not knowingly collect and/or share Personal Information from children under the age of thirteen on the Website. However, your child cannot use some of the interactive features of the Website without providing Personal Information. We therefore recommend using the Website with your child if he or she is interested in participating in an interactive feature of the Website.
If, in the future, Perform Group actively collects Personal Information from children, it will do so in compliance with the Children's Online Privacy Protection Act of 1998
7. ACCESS TO YOUR INFORMATION
Data Protection law gives you various rights including the right to access the Personal Information that is held about you.
We, as data controller, are required to provide you with copies of all the Personal Information we hold about you, on payment of a nominal administration charge of £10.If you wish to access the Personal Information held by us, you should therefore contact us at customerservices@performgroup.com.
You can also request at any time that the Personal Information we hold about you is updated or corrected.
8. YOUR ACCEPTANCE OF THESE TERMS
If we decide to change this Privacy Policy, the changes will be posted on this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it. We will not use or disclose Personal Information provided to us in ways unrelated to the ones described above without informing you and providing you with an opportunity to opt-out of these unrelated uses.
If you have any questions or comments about this Privacy Policy please feel free to contact us at customerservices@performgroup.com
Registered Office:
Perform Media Services Limited
Sussex House
Plane Tree Crescent
Feltham TW13 7HE
Tel: (0)20 3372 0600
Registered No: 03426471
Back to topTerms and Conditions
EUROLEAGUE.TV & LIVEGLOBALBASKETBALL.TV FINAL FOUR CONTEST TERMS AND CONDITIONS
1. This promotion (the "Promotion") is open to all active Euroleague.TV and Live Global Basketball Pass subscribersonly. Proof of age may be required. Employees (or family members of employees) of Perform Group ("Perform"), the Web Sites, the Promoter and all affiliates of such companies may not enter the Promotion.
2. If you are a subscriber to either pass as of midnight of April 25, 2013 you will be automatically entered into the Promotion. The Promoter does not accept responsibility for network, computer or software failures of any kind, which may restrict or delay the sending or receipt of your mail. Proof of sending is not proof of receipt.
3. The Promotion closes on midnight on April 25, 2013 and all entries must be received by said date.
4. Only one entry per subscriber is permitted. Entries sent in through agents or third parties will be disqualified. Late, incomplete or otherwise ineligible entries will be disqualified.
5. One winner will be selected at random from correct and eligible entries received. The winners will be notified by email within seven (7) days of the drawing date.
6. The winner shall receive a prize consisting of: Two (2) tickets to The Turkish Airlines Euroleague Final Four at The O2 Arena allowing you to see all four games on May 10 & 12, 2013.The prize shall not include transport, accommodation, meals, taxes, insurance, visas, passports, service charges or any other items or expenses.
7. There is no cash alternative to the prize and unless agreed otherwise in writing the prize is non-refundable and non-transferable.
8. The Promoter reserves the right to substitute the prize for a prize of equivalent or greater monetary value if this is necessary for reasons beyond its control.
9. Except in the case of death or personal injury arising from its negligence or in respect of fraud and so far as is permitted by law, the Promoter, Perform and each of their associated companies and agents exclude responsibility and all liabilities arising from any postponement, cancellation, delay or changes to the prize details beyond the Promoter or Perform's control and for any act or default of any third party supplier.
10. The terms and conditions of any other third party supplier will also apply to the prize where applicable. If there is a conflict between third party terms and conditions and these terms and conditions, these shall take precedence.
11. The Promoter and Perform will not be liable for any prize(s) that do not reach the winners for reasons beyond the Promoter's reasonable control.
12. If the winners cannot be contacted within a reasonable time period or are not able or available to accept the prize for any reason which is beyond the Promoter's reasonable control, then the Promoter reserves the right to award the prize to another entrant.
13. The Promoter's decision is final and binding in all respects on all entrants. No correspondence will be entered into. Entries that do not comply in full with these entry terms and conditions will be disqualified.
14. Details of the prize winners' first name and county will be available for one month after the close of this promotion by writing to: competitions@performgroup.comstating the name and date of the promotion.
15. The name, county and photograph of the winners may be used by the Promoter and its associated companies for post-event publicity purposes. The winners agree to allow the Promoter to use their name, image and likeness for advertising and publicity purposes without additional remuneration.
16. The Promoter may refuse or disqualify any entry (including winning entries) if the entrant concerned or anyone authorised by the entrant to deal with their entry, acts in a way towards the Promoter or Perform staff which the Promoter or Perform reasonably considers to be inappropriate, unlawful or offensive. If the winning entry is disqualified the Promoter reserves the right to award the prize to another entrant.
17. Entrants will be deemed to have accepted these terms and conditions and agreed to be bound by them when entering this Promotion.
18. This Promotion, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Promotion.
Promoter:
PERFORM MEDIA SERVICES, LTD.
Sussex House, Plane Tree Crescent
Feltham, TW13 7HE
UK Company Number: 6324278
Back to topTERMS OF USE
EUROLEAGUE.TV WEBSITE TERMS OF USE
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE YOU USE THIS WEBSITE
These Terms of Use shall apply to Your use of the website WWW.EUROLEAGUE.TV.
By using the EUROLEAGUE.TV Web Site You agree to be bound by the Terms of Use set out below. If You do not wish to be bound by these Terms of Use, You should not use the EUROLEAGUE.TV Site.
EUROLEAGUE PROPERTIES S.A. ("EUROLEAGUE") may change these Terms of Use from time to time and so you should check these regularly. Your use of the EUROLEAGUE.TV Site will be deemed an acceptance of the terms existing at that time.
1. Copyright
All copyright in the text, videos, images, photographs, graphics, user interface, and other content provided on the EUROLEAGUE.TV Site ("the Website"), and the selection, coordination, and arrangement of such content, are owned or licensed by EUROLEAGUE , to the full extent provided under all international copyright laws.
You may view the Website and its contents but you are prohibited from copying, reproducing, modifying, distributing, displaying, performing or transmitting any of the contents of the site for any purposes.
The Website and the information contained in it are for individual entertainment and informational purposes only. Any reproduction, copying, or redistribution for commercial purposes of any materials or design elements of the site is strictly prohibited without prior written consent from EUROLEAGUE. Systematic retrieval of data or other content from the Website to create or compile, directly or indirectly, a collection, compilation, database or directory without prior written permission from EUROLEAGUE is prohibited.
2. Trade Marks
The Website includes registered and unregistered trademarks of EUROLEAGUE and various third parties, including but not limited to domestic and international sporting regulatory bodies and associations and commercial partners of EUROLEAGUE. You may not use these trademarks without the prior written consent of the owner of the relevant trademark.
3. Links
The links to third party websites that are contained within this Website are provided only for your convenience. EUROLEAGUE does not endorse those third party websites or any of the products or services offered on or through them. You access those third party websites and use the products and services offered on or through them at your own risk.
EUROLEAGUE welcomes other website managers and administrators using the EUROLEAGUE.TV logo as a link from their site to the WWW.EUROLEAGUE.TV home page, for the purposes of promoting the Euroleague.TV Web Site.
4. Your conduct
As a condition of your use of the Website, you warrant to EUROLEAGUE that you will not use the Website for any purpose that is unlawful or in a manner prohibited by these terms of use.
In particular, you agree not to:
i) use the Website for any activities, or submit to or via the Website any information or materials, which breach any laws or regulations or infringe a third party's patent, trade mark, copyright or other proprietary rights or privacy;
ii) publish, distribute, transmit or disseminate on the Website any material which is unlawful, obscene, defamatory, indecent, offensive, inappropriate or racially, ethnically or otherwise objectionable;
iii) promote any unsolicited or unauthorised advertising, promotional materials, surveys, contests, pyramid schemes, chain letters, unsolicited e-mailing or spamming via the Website;
iv) impersonate any person or entity;
v) upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware; or
vi) undertake any conduct that, in EUROLEAGUE 's sole discretion, restricts or inhibits any other user from using or enjoying the Website.
You will indemnify EUROLEAGUE, its employees, agents and representatives from any loss or damage including consequential loss or damage which may arise from the posting or deletion of your submitted content or from any breach by you of these terms or from your use of the Website.
5. Data Protection
The information and data ("personal data") which is provided by you in connection with this site will be treated as detailed in the Terms and Conditions of Subscription and in the Privacy Policy.
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